Section 21.0 / Rev. / A
Documented procedures are established and maintained for corrective and
ISO 9002 / 9002 : Corrective Action
1 Evaluation & Analysis
A planned and documented procedure exists for the evaluation of customer
complaints, audit results, rejected in-coming material & supplies, and Discrepant
Material Reports. These findings are analyzed to determine Corrective Action required.
2 Corrective Action
Corrective Action is designed to prevent reoccurrence by correcting
problems in the process, resolving potential problems, developing supplier relationships
and other methods.
Corrective action is implemented to the degree appropriate to the magnitude of the
3 Methods & Controls
Where appropriate statistical analysis and statistical process control is
the preferred method of evaluating the results of corrective actions. Other controls are
also used to monitor corrective and preventative actions.
Corrective actions are documented and records are maintained, including
the effectiveness of process changes.
Section 21.0/ Rev. / A 10/2/96
2006 [Precise Products]. All rights reserved.